Harvard Business School Emotional Intelligence: Dealing With Difficult People

At the heart of dealing with difficult people is handling their-and your own-emotions.How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And
how do you know if ypu're difficult to work with?
This book explains the research behind our emotional rasponse to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

HOW TO眶H[ULMAN AT WORK.
The HBR Emotional Intelligence Series features smart,essential reading on the human side of professional life from the pages of Harvard Business Review.Each book in the series offers proven research showing how our emotions impact our work lives,practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical,these books describe the social skills that are critical for ambitious professionals to master.