Viper 1600 DPI Mouse Desktop Notebook Universal M11 Esports USB Luminous

Q: Can I change my order info? Such as receiving addre or item purchased?

A: Order info cannot be changed after being placed. Please cancel your order and place a new one if order info is incorrect. Otherwise your parcel is going to be shipped according to the initial order info.

Q: Why isn't my order being shipped out of China?

A: If there is no further tracking info after 10 days. It is most likely due to domestic shipping iue. For further support, please contact our customer service.

Q: Why is my parcel still "delivering"?

A: International shipment can be time-consuming and your patience is appreciated. Please rest aured if you see no update about your parcel. We use shipping methods which can take 15 to 60 days. For further support, please contact our customer service.

Q: Why do I receive a different product?

A: Please contact our customer service directly for further support.

Q: Why do I receive only 1 item while several were purchased in the first place?

A: One order can poibly be shipped via several parcels with each of them a unique tracking number. Please track them according to the specific tracking number(s). Please contact our customer service directly for further support.

Q: I clicked "Confirm Goods Received" before the parcel is received. What should I do?

A: Don't worry if you clicked it by accident. Your parcel is shipped soonest poible anyway. Simply follow the tracking number for update. A 5-star review is much appreciated upon receiving your parcel.

Q: What should I do if my order is closed?

A: Please place a new order with a secure account and payment method.

Q: What if the product cannot be used?

A: Please ensure the product is used properly according to the user manual. For further support please contact our customer service directly.

Q: I haven't received my parcel yet but it shows "delivered" on the order detail page. What should I do?

A: Please check with your local post first for the parcel info. For further support, please contact our customer support.

Q: Why is my parcel returned?

A: That's because receiving addre or phone number being incorrect or the logistics company cannot ship to your addre. Please reach out to our customer service directly if the iue persists.

About shipping
Shipping and Packaging All it will be double checked and well packed before sending.It will be dispatched within 2 business days after buyers pay for the order. It usually takes about 14 to 18 working days for delivering the package to the destination(for remote areas,it may take a little longer). 

Special Announcement:
Please fill in the correct and detailed consignee, address and phone number in the order. For fast and correct delivery.If you do not receive order within 30 working days,please feel free to contact Customer Service before leaving Negative and Neutral Feedback, we will do our best to help you resolve the problem.TaxNo, you will only pay what is quoted as total cost at checkout, no more. You are not expected to pay any additional duties or taxes. If you are asked by Customs or our logistic partner to pay duties, please contact our Customer Service .

Your 100% satisfaction is very ant to us
If the product is not on good condition, You can return this product within 14 working days, please contact customer service center before returning.FeedbackYour satisfaction is our first priorityIf you receive the order and it is in good condition,we would be grateful if you would leave us 5 star Positive Feedback for the transaction.