In order to ensure that members can receive the necessary services at Xiang'er Silver Jewelry Factory and avoid unpleasant incidents. Both parties, based on the principles of mutual understanding, fairness, and voluntariness, jointly abide by the following terms:
1、 Xiangeryin Jewelry Factory promises:
We are responsible for the information directly released by our company. If there is any inconsistency in words and actions that directly causes losses to merchants, our company will bear the responsibility. But we refuse to bear the losses caused by the customer's own reasons (such as not looking at product details, product attributes. For example, a single pendant does not come with a chain, the product does not have a packaging box, the product size and imagination are different, etc.) and hope that the customer can read and ask more questions.
The product images are physical, but some are sourced from the internet. Each product description strives for accuracy, so customers can rest assured when making purchases. If serious errors are caused by the company's negligence, we will promptly correct them and conduct returns and exchanges.
We strictly control the quality of our products. If there are any quality issues, our company will implement unconditional returns and repairs.
2、 Requirements for Members
Carefully verify (quantity, specifications, etc.), and promptly explain any special requirements. The delivery address and contact information must be accurate, otherwise any related losses caused will be borne.
3、 Other Agreements
If there is a conflict between the agreement reached by both parties through other contact methods and this clause, the agreement shall be executed according to the mutual agreement.
Defective product exchange: Within 7 days after receiving the product, if a member finds that the product is indeed a quality problem, please contact our company first before exchanging it.
Company repair or maintenance: The company will charge additional fees based on the actual situation. If the product quality problem is caused by the company's reasons, the company is unconditionally responsible until the end. If the product is damaged or other problems are caused by the customer's carelessness, the company will repair it according to the customer's requirements, but the round-trip postage needs to be borne by the customer. If the repair cost exceeds 10.00 yuan, the customer will bear the basic labor cost.
4
The company owns and provides personalized services for customers. Silver/copper jewelry is acceptable
Merchants only need to provide product samples or clear pictures of product details and their related dimensions, and we can proceed based on these.
Our company will estimate and verify the products based on the customer's needs.
At the time of production, merchants need to prepay the mold fee, ranging from 200-400 yuan. Our company will confirm and verify through communication with the sample produced by casting, and then proceed with production.
Before production, merchants are required to prepay 30% of the start-up capital based on the quantity.
5、 And the cost
Freight payment method: to be borne by the merchant (customer) (ordinary for orders over 300 yuan, nationwide package for orders over 900 yuan, excluding Hong Kong, Macao, and Taiwan)
A regular nationwide postage fee of 7 yuan is charged. Depending on the distance of the journey, it usually takes 1-2 days to arrive within Guangdong Province, and 3-5 days for delivery outside the province.
Detailed explanation of merchant doubts
1. Product advantage: Our company's jewelry materials are mainly divided into pure silver jewelry and white copper jewelry. White copper material is refined from high-quality raw materials, with a silver like luster and better color retention compared to brass. It is difficult to produce and produces better quality. Pure silver products are guaranteed to have a silver content of 92.5% or higher. They are tested by institutions, plated with a platinum layer, and coated with thick silver. They are nickel free plated and coated with a protective film, ensuring long-lasting color retention, resistance to fading, oxidation, and allergies
2. Rich product line: Product and new product guidance, as well as a product line with rich demand, are our foundation. Whether it is a new model with potential, we can provide our existing products to merchants. Our company updates the release of new products every month, guiding fashionable boutique products. At the same time, we can flexibly produce products according to customer needs without high requirements. Small and medium-sized customers can participate.
3. Superior production line: powerful productivity, meticulous processes, high-quality products; Our daily production capacity is above 10000 pieces, and we have numerous additives to shorten the production cycle faster and ensure timely delivery. The production of products involves more than ten processes, from product design to factory inspection. Each process is essential and has strict requirements, specializing in producing high-quality jewelry
4. Our service: Providing effective assistance, reducing requirements, and simply selling goods is not our ultimate goal. We do our best to assist merchants in quickly selling products. Our company can mix up to 2 pieces to create business opportunities and lower the threshold for entrepreneurs and friends interested in entrepreneurship.